Privacy Policy

Last Updated: [Insert Date]

Welcome to UK Surf Scene (“we”, “our”, or “us”). We’re committed to protecting your privacy while you shop for your foil sports equipment. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.uksurfscene.com (the “Site”).

1. Who We Are

UK Surf Scene is a specialist retailer of foil wing equipment and surfing gear, based at 92 Jubilee Market Hall, London, GB EC7H 6WU. We cater to water sports enthusiasts from beginners to advanced riders worldwide.

2. Information We Collect

To provide you with the best shopping experience for your foil sports needs, we collect:

• Personal Identification Information: Name, email address, shipping address, phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment providers) or PayPal information. We do not store full payment details on our servers.
• Technical Data: IP address, browser type, device information, and how you interact with our Site (especially when browsing our foil wing and board categories).
• Communication Data: Records of your queries about foil equipment through email or contact forms.
• Preference Data: Your preferences for foil sports gear (beginner, adjustable, fixed equipment etc.) gathered from your browsing and purchase history.

3. How We Use Your Information

Your data helps us provide the best service for your foil sports needs:

• Process orders for your foil wings, boards, and accessories
• Provide customer support for your equipment questions
• Improve our product range and website experience
• Send order confirmations and shipping updates
• Prevent fraud and ensure transaction security
• With consent, send marketing about new foil products or offers
• Comply with legal obligations related to international shipping

4. Data Sharing and Disclosure

We only share your data when necessary:

• Payment Processors: To complete transactions for your foil equipment purchases
• Shipping Providers: To deliver your orders worldwide (excluding some remote areas)
• Service Providers: Companies that help us operate our business (website hosting, analytics)
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

5. International Data Transfers

As we ship foil sports equipment globally (except certain regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with data protection laws using appropriate safeguards.

6. Data Security

We implement robust security measures to protect your information:

• SSL encryption for all data transmissions
• PCI-DSS compliance for payment processing
• Regular security audits of our systems
• Limited access to personal data within our team

7. Your Rights

You have rights regarding your personal information:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request erasure of your data (subject to legal requirements)
• Restriction: Limit how we use your data
• Objection: Opt-out of certain processing
• Portability: Request transfer of your data

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience for foil sports gear:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart)
• Analytics Cookies: Help us understand how customers browse our foil equipment categories
• Marketing Cookies: With consent, to show relevant ads for foil sports products

You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Our foil sports equipment is not intended for children under 16. We do not knowingly collect data from children without parental consent.

10. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be notified through our Site.